Privacy Policy

At Lucky Ones Casino, we regard the security and confidentiality of your personal data as a cornerstone of our service. This policy explains what information we gather, how we process it, and the precautions we take to keep it secure in line with international data protection laws.

1. Information We May Collect
Based on your interactions with our site, we might collect:
– Basic account and contact info (name, email address, phone number)
– Technical details like IP address, device identifiers, browser and OS
– Transaction history, deposits, and gameplay activities
– Any messages or feedback you send us

2. How We Use This Data
Your personal data can be used for reasons such as:
– Creating and managing your gaming account
– Running our website securely and without disruptions
– Identifying and tackling any fraudulent behavior
– Meeting regulatory or licensing requirements
– Delivering customer care and improving user experience

3. Protection Measures
We safeguard your information with various protective actions:
– Encrypted connections for sensitive data transfers
– Internal access limited by strict authorization levels
– Regular checks and security assessments
– Continuous monitoring for potential threats

4. Use of Cookies & Similar Tools
Cookies help our site run smoothly. Non-essential cookies for analytics or user personalization are only set with your clear permission, which you can modify or withdraw whenever you like via your account preferences.

5. Retention & Deletion
We retain your details only as long as necessary for operational, legal, or contractual reasons. When data is no longer needed, it is securely erased or anonymized to prevent unauthorized access.

6. Your Rights & Controls
You are entitled to:
– Request access to the data we store about you
– Correct or complete your personal details
– Ask us to erase your data when allowed by law
– Restrict or object to certain processing activities
– Get a copy of your data in a portable format
– File a complaint with your local data protection authority

7. Working with Partners
To deliver our services, we sometimes collaborate with trusted third parties for payment processing, hosting, or technical support. These partners adhere to strict data confidentiality agreements. We never sell or lease your information to unrelated external companies.

8. Cross-Border Transfers
Should we need to move your data internationally, we guarantee that it’s protected with adequate safeguards, such as standard contractual clauses or equivalent legal mechanisms as required by applicable privacy laws.

9. Updates to This Policy
From time to time, we may revise this privacy policy to reflect changes in law or our practices. Significant modifications will be communicated clearly on our website or through direct notifications via your account.

10. Get in Touch
If you have any questions about how your personal data is handled or want to exercise your privacy rights, please reach out through the “Privacy” section in your user profile or contact our support team directly.

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